Free Shipping
For most products, we ship via FedEx Ground for FREE anywhere in the US Continental 48 States for orders $525 or more.

Orders under $525 will be subject to a  very minimal shipping charge for FedEx Ground service.

We appreciate Canadian Business and have made efforts to make shipping there simple and affordable for our customers.

FedEx does not ship to P.O. Boxes or APO's.

FedEx shipping time is 1-5 business days depending on your state. You will receive an e-mail from FedEx with a tracking number after shipping.

For Next Day Air, 2nd Day Air or 3rd Day Service there is an additional charge. This is calculated when you select the type of shipping you desire. Alaska or Hawaii shipping is extra.

We no longer ship trainers or racks via US Mail. Only some small items are mailed.

If the ship to address provided on the order is incorrect, 1up USA is not liable to change this or for the missing packages.

If the wrong quantities or incorrect items are purchased, the customer will be responsible to use their preferred shipping carrier to ship the products back. Please contact 1up USA via email or phone with any questions prior to ordering if the product wording or descriptions are unclear.

1UP llc is not responsible for stolen packages after FedEx delivery confirmation. By submitting your order you are agreeing the entered �ship to� address is safe and secure for delivery without a signature required.

NOTICE! 1up LLC is no longer replacing stolen racks due to the steep increase in theft. We recommend using a short cable lock or U-lock to secure your investment to your vehicle�s receiver. We apologize for the inconvenience this may cause.

100% Refunds
No tricks. Just good, fair service. We give 100% refunds on all of our products.

Within 60 days you can return your 1up Trainer or 1up Quik-Rack for a full refund. There is NO restocking, shipping fee, or charges of any kind for a returned product.

When we receive the return, we will refund your credit card the full amount of the purchase.

Pre-Paid Return
We're certain you'll love our Made in the USA products.

If you wish to return a 1up Trainer or 1up Quik-Rack, you can request from us a pre-paid FedEx return label sent to you via e-mail or US Mail. This applies only to customers shipping from the US Continuous 48 States. When the product is received, your credit card will be refunded the full amount of the purchase.

This allows you to try one of the above products at no cost to you. All shipping is paid by 1up USA.

All other products can be returned for a full refund within 60 days of delivery.


Lifetime Warranty
We stand behind all our products and want you to be completely satisfied with your purchase.

1up LLC guarantees a lifetime warranty on 1up USA products to the original consumer. Proof of purchase will be required on all warranty claims. Hawaii, Alaska and international customers will be required to pay for shipping on the returned or warranty product.

No tricks, just good, fair service. 1up USA stands behind their 60 day money-back guarantee for a full refund or replacement if the product arrives with a factory defect. After the 60 day trial period, warranty claims will be processed by replacement parts being sent. Breakage under normal use will also be covered under the warranty procedure.

Vandalism, collision and product misuse is not covered under the warranty. Please contact 1up USA and they can provide assistance to get your investment back to full function status. In addition, this warranty does not cover conditions out of 1up USA's control including, but not limited to, chemical reactions, oxidation from different coastal environments and UV alteration. The racks are constructed of aluminum and the majority of the fasteners are stainless steel. Certain environments will still be conductive to corrosion or oxidation.

1up USA advises a two bike max for RV and travel trailer usage for our two inch models. The 1 � inch models are not intended for RV and travel trailer use.

All hardware should be inspected periodically. If replacement parts are needed, please contact 1up USA or your local hardware store.

© 1UP USA 2015

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